1. Introduction

At XCM, your privacy is a priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our services, including our conversation and process automation solutions. By using XCM services, you agree to the terms of this policy.

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2. Information

We Collect

• Personal Information: When you engage with our services, we may collect personal details like your name, email address, phone number, and any other information you provide during communication.

• Usage Data: We collect data about how you use our services, such as your interactions with conversation agents, system logs, and analytics on service performance.

• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to track your activities on our platforms to improve functionality and user experience.

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3. How We Use Your Information

• Service Delivery: To provide, maintain, and improve our conversation and process automation services.

• Personalization: To tailor services to your preferences and deliver personalized experiences based on your usage patterns.

• Communication: To respond to your inquiries, provide customer support, and send you updates about XCM services.

• Security and Compliance: To protect against security threats, detect and prevent fraud, and ensure compliance with legal obligations.

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4. Information Sharing

We do not sell or rent your personal information. However, we may share your information under the following circumstances:

• Service Providers: We may share data with trusted partners who assist in delivering our services, such as cloud providers or analytics services, under strict confidentiality agreements.

• Legal Requirements: We may disclose your information if required by law or in response to valid legal processes, such as a court order or subpoena.

• Business Transfers: If XCM undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

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5. Data Security

XCM implements robust security measures to protect your personal information from unauthorized access, disclosure, or destruction. We use encryption, access controls, and regular security assessments to safeguard data.

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6. Your Rights

You have the right to:

• Access and Update Information: You can request access to or correction of the personal information we hold about you.

• Data Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.

• Opt-Out: You can opt out of receiving promotional communications from XCM at any time by following the unsubscribe instructions in our emails.

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7. Children's Privacy

XCM services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us, and we will take appropriate action to delete it.

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8. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@xcm.ai